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Terms and Conditions

By using our website and ordering our products you agree to the following terms and conditions.

Shipping Overview

The most economical way to ship a product like Ipê decking is by common carrier LTL (Less Than Load).  Ipê is an extremely heavy wood product and even moderate quantities require heavy machinery to transport and lift.

We recommend having your freight shipped to a local freight terminal or to a business with a loading dock.  Residential deliveries of material such as Ipê Decking can be very expensive, since the material has to be hand-unloaded.  Having your Ipê decking shipped to a local freight terminal will allow you to schedule an appointment to pick up your decking.  This can be very helpful as you may need to arrange to have a trailer to transport your decking home. 

Many businesses, such as local hardware stores, have loading dock facilities.  You may be able to ask permission to use these to set up your Ipê delivery.

RESIDENTIAL DELIVERIES ARE SUBJECT TO ADDITIONAL FREIGHT CHARGES. IF APPLICABLE WE WILL CONTACT YOU PRIOR TO SHIPPING.

Additional Shipping Charges

BuyIpeDirect.com will not be responsible for any additional charges that result from service requests made by the customer to the freight carrier at the time of delivery.  Payment for services rendered by the freight company other than those explicitly appearing on the ORIGINAL BILL OF LADING will be the responsibility of the consignee.

Damages

If your freight has obvious damage you should get the carrier to acknowledge the damage in writing (usually on the freight bill). A claim will need to be filed with the freight carrier to recover damages. We will help you with this claim, but it is your claim as the goods are shipped F.O.B. our yard or EX-WORKS, meaning the title to the goods changes to the customer when the goods are loaded prior to shipping.  In plain terms, once the freight is on the truck, it’s yours.  If the damage is concealed you only have 10 days to file a concealed damage claim.  Merchandise returned to us for credit is yours until we get it back.  Ship it by any method that you want but make sure you can furnish proof of delivery back to us.  Most of our products ship well and we have very little freight damaged.

Match or Beat Shipping Guarantee

BuyIpeDirect.com shipping is already often lower than our competitor’s because of the volume we ship across the country. However, we will match or beat the “actual” shipping charges from a competitor’s carrier. “Actual” is defined as the rate that the competitor pays the carrier and not the rate the competitor charges the customer. I.E. Some carriers will mark up the wood and advertise free shipping. We would not match the free shipping but the actual rate that the competitor pays the carrier. We strive to offer the lowest overall prices in the industry. If you find a lower price including shipping give us a call at (864) 210-8644! To qualify for our rate match guarantee we require only the actual quote from a reputable carrier that shows origination, destination and price.

Premium Decking Grading Rules:

Note: Premium Grade Hardwoods are sanded but may require light sanding. If this is the case we recommend using 60 grit sandpaper.

  • Wormholes are allowed on 1 face only as long as it is 3% or less,
  • Sapwood is not permitted in anywhere in the center of the board. 
  • Milling defects will be accepted in 1 face as long as it does not change the structure of the board. I.E. Width and Thickness.
  • Grain Tear Out is permitted as long as the board remains smooth
  • Closed knots are permitted as long is it does not exceed 3% of the defects on any of the boards
  • Knots that are open are not permitted on either face
  • No burn marks are permitted on either face

This website was recently acquired by another company. As of 10/24/18 the information, including prices, shipping, accessories, and any other content are not correct. Please allow us some time to clean it up for all customer benefit. Thank you.

Affiliations:
Buy Ipe Direct makes no claim to be affiliated with any company that we sell products for. Many of the products we sell are sold third party and without affiliation the manufacturer, distributor, trademark holder, copyright holder or other.

California Residents:
WARNING: Drilling, sawing, sanding or machining wood products can expose you to wood dust, a substance known to the State of California to cause cancer. Avoid inhaling wood dust or use a dust mask and/ or other safeguards for personal protection. For more information go to www.P65Warnings.ca.gov/wood.

Buy Ipe Direct reserves the right to alter these terms without notice.

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We will match or beat any competitor shipping! For complete details visit our shipping terms page.

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