Buy Ipe Direct reserves the right to change these terms and conditions without notice. Proceeding to make a purchase of lumber from Buy Ipe Direct signifies your consent to the following terms and conditions:
We ship orders between 1-5 business days from the day of placing such orders. We offer express deliveries too, just reach out to us and we will see the best way to accommodate such orders. An extra 5 business days is required for orders needing custom milling, including Shiplap, Pregrooved, and T&G.
To ensure the maximum satisfaction of all our clients, we sometimes accept an order while our inventory is still on its way. Thus, such orders may take a little longer. In cases where you want your orders delivered within certain times, kindly inform us beforehand so that we can factor this into the processing.
Sometimes, we pay extra fees to another carrier to facilitate fast delivery. Since carriers ply various lanes, finding a freight carrier with a shorter shipping time will help us get the products faster to you. Likewise, we can arrange a guaranteed delivery time with the shipping company for orders sent to a business address, although it comes at an extra fee to be paid to the freight carrier. However, to enable us to do this, endeavor to state your time requirements clearly at the time of purchase.
Unloading Shipment – Since LTL or business deliveries are dock-to-dock, there is always the need to remove the lumber and accessories using a forklift. In cases of residential deliveries, all the LTL Company does is to place the material at the tail end of the truck for the removal. As the wood owner, you are expected to complete the unloading from that point. You may have to consult a lift gate service if you are unable to do this on your own, or if the orders are relatively larger. All extra fees arising from shipping are to be paid by you, the wood owner.
As an extremely dense and heavy wood, an LTL carrier remains your best option of shipping ipe to a loading dock or LTL terminal. In cases where the loading dock is not the last destination, moving the wood to your final destination can be quite difficult.
You will be contacted if the shipping fee is more than the quoted fee in your order, due to the extra requests you make to the shipping company, and you will be responsible for such extra charges.
If you have a damaged product, kindly obtain a written acknowledgment in respect of the same from the shipping company at the moment of receipt of the shipment. A successful purchase transfers the ownership of the wood to you, after which we send it off to the shipping company. All claims concerning damage must be filed with the shipping company. In cases of unseen damage, you must file a claim for “concealed” damage within 10 days of receiving the shipment.
Every shipment comes, and defaults, to the carrier’s Limited Liability Insurance, although there is a slight difference across each carrier. Note that this insurance may not cover the total cost of the wood in cases of damage. Carriers may offer extra shipping insurance for a fee. If you would like to purchase this additional insurance, kindly indicate clearly at the point of purchase.
Refusing Deliveries – In cases where you (the customer), or your agents, refuse delivery for reasons different from an agreement in writing, you will be liable for all shipping, delivery, re-delivery and/or any return shipping fees. Furthermore, all freight deliveries are curbside, that is, next to the curb on the street. Thus, it is not the responsibility of the drivers to put the freight outside of the truck.
Note that some roads are not suitable for large trucks. If your delivery address falls into such locations, the truck will make the delivery to the nearest location where it can conveniently deliver. We do not offer inside delivery.
Shipping Charge – While we try our best to ensure you pay the least for shipping, it is important to state that we do not determine shipping costs. We hold the rights to charge you for additional shipping costs of up to 5% of the initial charge, either due to a misquote or a sudden increase by the shipping carrier. In cases of misquotes, you will be notified before the completion of the order.
Inventory – We reserve the full right to cancel any order for any reason whatsoever, including but not limited to inconsistencies in shipping charges, error in the product price, or unavailability of products.
Deposits – We do not refund deposits on future orders.
Premium Decking Grading Rules
Note that you may need to do a light sanding on all Premium Grade Hardwoods, even though they are sanded. In such instances, it is highly advisable that you use 60 grit sandpaper.
- Wormholes can only exist on a face only, and it must not be more than 3%.
- Sapwood is not allowed anywhere in the center of the board.
- Milling defects in 1 face are acceptable only if the structure of the board, i.e., the thickness and the width, remain unchanged.
- Grain Tear Out will only be allowed if the board remains smooth.
- Only closed knots that are not over 3% of the defects on any of the boards are allowed.
- Open knots are not allowed on either face.
- Burn marks are not allowed on either face.
Lowest Price Guarantees
We are committed to making all our products available at equal or lesser prices, compared to our competitors. However, if we are unable to beat or match a price, you will get a gift card from us for stumping us. The gift card gifting is limited to only one per person and/or business, and we reserve the right to send or not send the same. The gift is also valid on equal products and shipping, and you must provide us with a competitor quote before purchase, thus enabling us to match or beat the submitted quote.
Send an email to [email protected] to claim a gift card, including such information as your name, address for the gift card, and the official, written receipt of purchase that we failed to beat alongside a copy of the delivery receipt/BOL/Proof of Delivery for the competing company.
We do not and cannot promise any delivery time. We only use the best information available to us at the time of processing to estimate the delivery time. We are not the shipping companies, and we hold no responsibility for delays and all other reasons like seasonal, weather, milling problems, and all other possible reasons for a delay. We will only recognize any exception to this policy when put in writing and signed by the authorized Buy Ipe Direct agent. Irrespective of any text, email, or verbal agreement, this policy stands. While we remain dedicated to providing excellent customer satisfaction, you may get a written and signed guarantee delivery from any authorized Buy Ipe Direct agent.
Note that there are different nominal and net dimensions for the Ipe wood, like any other industry standard lumber. Also, the material is not cut to length and could be longer than specified. For best results, square the ends to the precise length on site.
Return, Cancellation and/or Exchange
At Ipe, we take every order as a priority. And considering the dense and expensive nature of the wood concerning shipping and milling, there may be the need to alter the lumber for your special order. We do not guarantee any returns or exchanges – the only exceptions to this rule are rare cases of defective or damaged items. While this is at our sole discretion, such return requires prior approval from Buy Ipe Direct.
We only recognize written, and signed agreements (by us) – all other forms of agreements, including but not limited to verbal, text, email, will not be accepted. If your request for return is accepted, we reserve the full right to provide a refund for the cost you paid for the boards, instead of replacing any boards for any reason. We will not refund any shipping costs.
In an almost impossible case of a customer getting non-grooved boards having ordered groove, the non-grooved boards will be grooved on site using the proper router bits we will provide. Furthermore, we will issue a refund for the cost of grooving, which must not exceed $0.40 per linear foot.
We do not accept any unauthorized return. We reserve the full right to accept or reject a return. You must get an authorization number from us for every return, and the same shall be at the sole risk and expense of the buyer, including the provision of freight services to and from the supplier. The buyer will also pay a restocking fee of 20-25% based on the product.
These terms remain binding on restocking, even when the items have not yet been shipped. This is necessary to keep us indemnified in an instance where we may have modified boards or broken bundles, which reduces the value of the products or lead to other logistical problems.
Applicable and available services include milling, pulling to specification, packaging, and crating – all of these are non-refundable. You will only be eligible for a return, where applicable if your lumber remains unused or unaltered, that is, not drilled, cut, or modified in any way whatsoever.
You will be required to provide an invoice or proof of purchase to complete your return.
A quality claim is only applicable in infrequent situations where you have the cause to believe that you received lumber below the premium grading guidelines. After submitting a quality claim form, we will review the same and provide you with a response within 7 days of the receipt. Such response will either be of acceptance, denial, proposed resolution, or request for further information. Only Quality Claim forms submitted within 5 days of receiving the lumber will be accepted.
Refunds (when applicable)
You may be required to return the lumber to an address different from the sending address of the lumber. The return address is not our office address, and you will be required to obtain the correct return address before shipping any returns. You can find the address in the return acceptance letter you receive from us. Pending the official acceptance, in writing directly to you, of a proposed return, all products remain your property. Note that accepting a shipment does not equal to acceptance of ownership or responsibility for storage.
Every lumber shipped to us is subject to a refund, which we will decline or accept in writing. When rejected, you (the customer) will be required to ship and/or remove the lumber from our property or that of our affiliate. Storing your lumber is never our responsibility, and if left on our property or affiliate property for 30 days after being rejected in writing, we consider such lumber as abandoned.
Exchanges (when applicable)
You may be required to return the lumber to an address different from the sending address of the lumber. The return address is not our office address, and you will be required to obtain the correct return address before shipping any returns. Only defective items are eligible for replacement. From colors to grain and others, various conditions differentiates lumber. These differences will never be accepted as a defect. We are committed to providing our customers with the best quality Ipe Wood and usually note defective or low-quality lumber before shipping.
Contact us at [email protected] to initiate a return process before shipping the defected products back. If found valid, we will respond to your message with the location to send the exchanges back to.
Seconds after processing your order, we proceed to order the specified products from vendors, thus incurring irreversible fees. This means that there is no assurance of the acceptance of any cancellation. When accepted, a cancellation request may attract restocking and similar charges. We will only accept a written and signed exception, concerning the cancellation policy, from an authorized agent of Buy Ipe Direct.
You may be required to return the lumber to an address different from the sending address of the lumber. The return address is not our office address, and you will be required to obtain the correct return address before shipping any returns. Contact us for a discounted exchange or return shipping rate. Note that the customer (you) will bear all shipping charges arising from exchanges returns, and cancellations.
Shipping times depend on the location we send it from an LTL carrier. Furthermore, there are no guarantees whatsoever that your returned item will be received. Hence, it is highly advisable that you purchase insurance and tracking for all returned items.
No worker or salespersons of Buy Ipe Direct is authorized to warranty any products sold. We recognize only written agreements made by Buy Ipe Direct and signed by an authorized agent of Buy Ipe Direct. Every law regarding all sales, as stated in this contract, are under the jurisdiction of the State of Utah.
In the event of a dispute, arising from this agreement or the breach of the same, such disputes will be settled via negotiation, with the parties consenting initially to try in good faith to settle the dispute by mediation provided by the American Arbitration Association under its Commercial Mediation Procedures. If this fail, the dispute shall be subjected to arbitration, litigation, or the applicable dispute resolution mechanism.
Request an authorized agent for all authorization by writing to [email protected] “Authorized Agents” do not include salespersons, employees, or affiliates working for or on behalf of Buy Ipe Direct. All emails requesting authorization will be replied within a week, with an assigned authorized agent for your order included in such replies.
The minimum order currently is$2,000. Orders of lesser value are subject to a fee, up to $300. In certain cases, we make exceptions to allow customers to finish up projects. Kindly note that there is a fee attached to such exceptions, depending on what the order is. Also, for such exceptions, our 5-trees-planted program for every order is not applicable.
Several types of machines are used for milling. Thus there may be differences in the actual width and thickness of woods caused by the interaction of the machines with the wood. Please contact us with an exact dimension if your project requires one. When you fail to, we assume that the agreed 9% difference between projected and actual holds for such orders. Any change to this agreement must be presented in writing and authorized by an authorized Buy Ipe Direct official.
Same-Day Service Guarantee
In line with our commitment to providing our customers with excellent services, we offer a same day service guarantee valid between the same business days, i.e., within 8 business hours. If we had to go back on this guarantee for any reason, we would send you a gift card – limited to one per customer.
Note that sawing, drilling, sanding, or machining wood products expose you to wood dust – a known cause of cancer in California. Do not inhale wood dust; you may use a dust mask or other safeguards for your protection. You can find more information on this at www.p65warnings.ca.gov/wood.
Note that we are not affiliates to every brand listed on our website. Some brands on our site are listed because we share the same industry interests, or we collaborate with them on informational comparisons to improve customer service. In instances of doubt, kindly reach us at [email protected] for clarifications.